Returns & Exchanges
Not the right fit or finish? You have 14 days to send it back.
Our Policy
You have 14 days from the day your order is delivered to request a free return or exchange. To qualify, items must be unworn, undamaged, and in their original packaging — they must not be adjusted, engraved, or otherwise altered.
How To Return An Item
Contact Us
Email us through the contact form with your order number and the piece you'd like to return or exchange.
Pack It Up
Repack the bracelet in its original packaging, unworn and undamaged, along with any paperwork we send you.
Ship It Back
Send it to the return address we provide. Once it's received and inspected, we'll process your refund or exchange.
Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 5–7 business days. You'll get an email as soon as it's processed — please note your bank or card provider may take a few extra days to show the funds.
Exchanges
Want a different size, pack, or colour instead? Let us know when you contact us and we'll ship the replacement as soon as your original item is on its way back to us.
Non-Returnable Items
Engraved or personalised pieces, and items marked as final sale at checkout, cannot be returned or exchanged unless they arrive damaged or faulty.
Questions?
See our Shipping page for delivery details, check the FAQ below, or reach out — we're happy to help.
What's your return policy?+
You have 14 days from delivery for a free return or exchange. Items must not be damaged, adjusted, or altered in any way.
How long do refunds take?+
Once we receive and inspect your return, refunds are issued within 5–7 business days to your original payment method.